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Elements and Performance Criteria

1. Establish recovery centre
   • Emergency recovery plans and arrangements, manuals and contact lists are located and implemented
2. Recovery centre useability and convenience are assessed given the likely scale of the emergency and impacts
3. Recovery centre initial resource needs are assessed and suppliers are selected, in accordance with organisational procedures
4. Financial matters, administrative procedures and task delegations are clarified and applied
5. Utilities and communications are connected and equipment or materials are acquired, in accordance with organisational procedures
6. Links with existing and emerging stakeholders are established to determine level of involvement with recovery centre
7. Regular communication with recovery committee manager is established, in accordance with organisational procedures
8. Centre layout is designed or organised to optimise efficiency, privacy, security and Work, Health and Safety (WHS)/Occupational Health and Safety (OHS) guidelines, in accordance with organisational procedures
9. Manage human resources sustainably
   • Capacity or capability of available personnel is assessed and roles and responsibilities are assigned
10. Regular operational briefings are provided to update staff, in accordance with organisational procedures
11. Screening, inducting and integrating new staff is established, in accordance with organisational procedures
12. Strategies to ensure wellbeing of all staff are implemented, in accordance with organisational policies and procedures
13. Staffing contingency plans and rosters are adjusted to meet changing needs and circumstances
14. Manage physical resources
    • An accurate recovery centre assets register is established and maintained
15. Centre maintenance is organised regularly, in accordance with organisational procedures
16. Records of consumables and equipment used are maintained, in accordance with organisational procedures
17. Expenditure is tracked and administered, in accordance with financial organisational procedures
18. Risks are assessed regularly and contingency plans developed for expansion and back up of resources
19. Coordinate information flow and recovery services
    • Stakeholders are identified and a communication plan is developed, in accordance with organisational procedures
20. Community is provided with accurate and timely service delivery information
21. Client satisfaction is monitored to ensure inquiries are handled, in accordance with organisational procedures
22. Accurate client files are maintained using an integrated electronic database
23. Key decisions, rationale and service activity levels are recorded to enable reporting and evaluation
24. Information is reported to stakeholders, in accordance with organisational procedures
25. Strategy for the management of media and very important person visits is developed and implemented
26. Manage recovery centre closure and transition to mainstream services
    • Transition of emergency centre arrangements are negotiated and publicised to the community to ensure continuity of services
27. Capacity of mainstream services to meet ongoing recovery needs is promoted, in accordance with media strategy
28. Files and information records are checked and rectified, as required
29. Arrangements for the transportation and secure storage of files and information records are made, in accordance with organisational procedures
30. Statistical and financial summaries of recovery services delivered are prepared
31. An audit of equipment and materials is undertaken against the recovery centre assets register, damages and losses are reported and resources are released or returned to providers
32. Recovery centre is restored before handover to owner
33. Operational debriefing is held with recovery centre personnel to evaluate the centre's operation, service delivery and to identify ongoing service delivery needs
34. Arrangements are made to ensure the smooth transition of staff to normal duties
35. Audit and reporting requirements are completed to assist in future recovery planning

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment. Non-essential conditions may be found in the Companion Volume Implementation Guide.

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